Privacy Policy

Last Updated: July 24, 2026

Bill’s Heating & A/C (“Bill’s,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.
By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:

Name
Email address
Phone number
Service address
Billing address (when applicable)
Information submitted through contact forms
Appointment requests
Service inquiries
Other information you choose to provide

We also automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral websites
General geographic location (city/state)
Cookie and tracking information

How We Use Your Information

We use the information we collect to:

Respond to your inquiries
Schedule appointments
Provide estimates and services
Communicate about existing appointments
Send service updates
Improve our website and customer experience
Analyze website performance
Improve our advertising and marketing efforts
Detect fraud or unauthorized activity
Comply with legal obligations

We only collect information that is reasonably necessary to operate our business and provide our services.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us better understand how visitors use our website.

These technologies may include:

Browser cookies
Analytics cookies
Advertising cookies
Conversion tracking
Pixels
Tags
Similar tracking technologies

Cookies help us:

Remember user preferences
Improve website functionality
Measure website traffic
Analyze visitor behavior
Improve advertising effectiveness
Deliver more relevant advertisements

You may disable cookies through your browser settings, although doing so may affect certain website functionality.

Analytics & Advertising

Bill’s Heating & A/C may use third-party services to better understand how visitors use our website and to improve our advertising efforts.

These services may include:

Google Analytics
Google Tag Manager
Google Ads
Meta (Facebook & Instagram) advertising technologies
Other advertising, analytics, and marketing platforms

These providers may use cookies, pixels, tags, or similar technologies to collect information regarding your interactions with our website.

The information collected is generally aggregated or pseudonymized and helps us:

Measure advertising performance
Understand website traffic
Improve website usability
Deliver advertisements that may be more relevant to visitors
Measure conversions

Bill’s Heating & A/C does not sell your personal information to advertisers.

Third-Party Services

To operate our business, we may use trusted third-party providers for services including:

Website hosting
Scheduling and appointment management
Customer relationship management (CRM)
Email communications
Payment processing
Analytics
Marketing
Advertising
Maps and location services
Video content
Customer support

These providers may process information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards for your information.

SMS Communications

If you choose to provide your mobile phone number, Bill’s Heating & A/C may communicate with you via text message regarding:

Appointment scheduling
Appointment reminders
Service updates
Technician arrival notifications
Estimate follow-up
Customer care communications

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

Reply HELP for assistance or contact us directly at (208) 962-4557.

We do not sell or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing purposes.

Sharing Your Information

We do not sell your personal information.

We may share information when necessary:

To provide requested services
With trusted service providers acting on our behalf
To comply with legal obligations
To protect our rights or property
To investigate fraud or security concerns
As part of a business transfer, merger, or acquisition

Any information shared is limited to what is reasonably necessary for the intended purpose.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

These measures may include:

Secure website hosting
SSL encryption
Password-protected systems
Limited employee access
Software updates
Security monitoring

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.

Data Retention

We retain personal information only as long as reasonably necessary to:

Provide our services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Your Privacy Choices

You may contact us at any time to:

Request access to information we maintain about you
Request corrections to inaccurate information
Request deletion of your information where appropriate
Ask questions about our privacy practices

We will respond to reasonable requests in accordance with applicable law.

Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us so we can promptly remove it.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of websites we do not own or control. We encourage visitors to review the privacy policies of any third-party websites they visit.

Your Consent

By using our website, you consent to the collection and use of information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or the services we offer.

Any updates will be posted on this page along with the revised “Last Updated” date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.

Bill’s Heating & A/C
Phone: (208) 962-4557
Email: info@callbillsheating.com